At MoreThanDigital Insights, we're dedicated to ensuring you have the support you need to make the most of our platform. While we strive to make our platform as intuitive and user-friendly as possible, we understand that questions or issues may arise. Here's how you can get the help you need:
Chat Support Within the App
For immediate assistance, our app features a chat function. While we aim to be available as often as possible, there may be times when our support team is offline. If this happens, don't worry! Just leave us your email address and a brief description of your inquiry, and we'll get back to you as soon as possible.
Consult Our Help Center First
Before reaching out, we encourage you to explore our Help Center articles. These resources cover a wide range of topics and can often provide the quick answer you're looking for.
Support Tiers
Free Users: Given the scale of our platform, serving hundreds of thousands of users, we offer limited support to our free users. While we provide a powerful set of tools at no cost, personal support is not available for free tier users. We suggest consulting with consultants or other partners for specialized assistance. Our Help Center remains a valuable resource for self-service support.
Premium Users: Users with Premium subscriptions receive personal and expedited support. Our team prioritizes your queries to ensure you have the assistance you need, when you need it.
Understanding Our Support Limitations
Please note that our support team focuses on technical and platform-related inquiries. We are not equipped to provide business-specific advice, such as interpretations of accounting numbers, business metrics, or detailed report analysis. For such specialized guidance, we recommend reaching out to our network of knowledgeable partners who are ready to assist.
Partner Support
For in-depth analysis and business-specific questions, our partners are an excellent resource. They can provide personalized advice and support tailored to your unique business needs.
We're Here to Help
While we navigate the balance of providing a comprehensive platform at no cost and maintaining high-quality support, we appreciate your understanding and patience. MoreThanDigital Insights is committed to your success, and we're here to support your journey, every step of the way.